COVID-19: Please do not attend our services

Due to the ongoing pandemic, and to help keep you and our colleagues safe we’re following national guidance and minimising face to face contacts. We will continue to support you through video consultation, telephone consultations and virtual clinics and we’ll see you face to face where this is safe, and the most appropriate way to support you in line with the national guidance.

Main navigation

Compassionate Community Hub

Compassionate Community Hub

Virgin Care and Banes 3SG, who represent 3rd Sector Organisations across Bath and North East Somerset, have come together alongside BaNES Council and the CCG to offer an advice and support hub. Compassionate Community is a BaNES wide movement which recognises that there are people and organisations supporting each other, can step in as and when needed, with actual or virtual support.

Need help!

The Compassionate Community hub seeks to assist those who are self-isolating or shielding and those that are clinically the highest risk people in our community, who are in need of help. We have combined resources to ensure that, as a service, we are able to provide sustainable and appropriate responses to meet community needs. This includes access to over 2,500 volunteers recruited, checked and trained by 3SG.

A short triage process will ensure you can access the most appropriate service quickly.

The areas in which we can offer support via our Compassionate Community Hub are:

  1. Delivery of urgent supplies
  2. A friendly phone call
  3. Collection of medication
  4. Money matters and work
  5. Mental wellbeing (including loneliness, low mood, anxiety)
  6. Advice on keeping fit
  7. Housing issues
  8. Housing Advice
  9. Food and cooking
  10. Understanding public health advice

You can access support via the helpline on 0300 247 0050 or via email

This service will operate 5 days a week Monday – Friday 9:00am to 5:00pm.


Lots of people are getting in touch who want to support others in their community which is great. If you’re healthy and at low-risk, you can become a Compassionate Community Connector and help others across Bath and North East Somerset   by signing up here , please spread the word on!

Join the conversation via our social media channels