Due to the ongoing pandemic, and to help keep you and our colleagues safe we’re following national guidance and minimising face to face contacts. We will continue to support you through video consultation, telephone consultations and virtual clinics and we’ll see you face to face where this is safe, and the most appropriate way to support you in line with the national guidance.

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Community Wellbeing Hub

We passionately believe that everyone in Bath and North East Somerset should have access to the support and advice they need. To that end the hub team, partners & local charities are working in partnership via the Community Wellbeing Hub, because together we’re stronger.

The Hub offers a range of services that aim to support people to live a healthier and fulfilled life. The Hub works with a range of partners who have expertise in mental health, physical health, stop smoking, managing weight, food and diabetes. The services also include access to the Independent Living Service, Home from Hospital and Citizens’ Advice Bureau Banes.

The Hub also offers a range of services to support people that need help with employment, housing and income. The hub works with a range of partners who have expertise in money matters, benefit support, employment law and disputes and housing matters.

During the COVID-19 pandemic, the hub can assist people who are in need with shopping and picking up medication. In addition, the hub will deliver emergency food to people who are shielding or are in urgent need and have no other means of getting essential supplies.

So if you need help or advice!

We have combined resources to ensure that, as a service, we are able to provide sustainable and appropriate responses to meet community needs. This includes access to over 2,500 volunteers recruited, checked and trained by Banes 3SG.

A short triage process will ensure you can access the most appropriate service quickly.

The areas in which we can offer support via our Community Wellbeing Hub are:

  1. Delivery of urgent supplies
  2. A friendly phone call
  3. Collection of medication
  4. Money matters and work
  5. Mental wellbeing (including loneliness, low mood, anxiety)
  6. Advice on keeping active
  7. Advice and support on achieving a healthy weight
  8. Housing issues
  9. Housing Advice
  10. Food and cooking
  11. Advice and support on stopping smoking
  12. Understanding public health advice

You can access support via the helpline on 0300 247 0050 or via email

This service will operate 5 days a week Monday – Friday 9:00am to 5:00pm.



Lots of people are getting in touch who want to support others in their community which is great. If you’re healthy and at low-risk, you can become a Compassionate Community Connector and help others across Bath and North East Somerset by signing up here, please spread the word on!