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Got a concern or complaint?

If you have a concern, question, compliment or complaint about the service you have received from any of our services, or you need or want more information on the services we provide, then our Customer Experience team can help you.

Full details of our complaints policy is available here.

Please chose the most appropriate option below or call us on 0300 303 9509 for more information.

Contact the team

To raise a concern, ask a question, make a complaint or leave a compliment, please email us at or write to us at the address below.

HCRG Care Group Customer Experience
The Health Business and Technical Park,
Cheshire WA7 4QX

t: 0300 303 9509

t: 0300 303 9509

Please note, the phone line and mailbox are monitored between 9am to 5pm Monday to Friday. Please do not use these lines for emergency medical help, instead please dial 111 or 999 as appropriate.

Parliamentary and health service ombudsman

If you remain unhappy with our final response, you have the right to take your complaint to the Parliamentary and Health Service Ombudsman. However, they will only consider your case if it has been investigated thoroughly by the service provider.

Parliamentary and Health Service Ombudsman
Millbank Tower
London SW1P 4QP
t: 0345 015 4033