COVD-19: Please do not attend our services

The UK Chief Medical Officers are advising anyone who has travelled to the UK from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau in the last 14 days and is experiencing cough or fever or shortness of breath, to stay indoors and call NHS 111, even if symptoms are mild. Please DO NOT come to our services.

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Orthopaedic Interface Service

The Orthopaedic Interface Service (OIS) is a primary care orthopaedic service for patients in the Bath & North East Somerset area. The service provides specialist assessment, diagnosis and management of orthopaedic problems including requesting investigations (x-ray, MRI and ultrasound), administering steroid injections and, where appropriate, referring patients to secondary care.  The specially trained team includes orthopaedic physiotherapy specialists, a specialist podiatrist and a consultant in sports and exercise medicine.  The clinics are held at Paulton Memorial Hospital, Paulton; St Martins Hospital, Odd Down, Bath; Keynsham Health Centre and the Royal United Hospital, Bath.  The administration team is based at Paulton Memorial Hospital.

The aim of the service is to

Provided timely access to expert orthopaedic assessment

Wherever possible provide a service closer to home

Give a clear explanation of the problem and discuss possible treatment options

Help promote self management and independence

Appointment information

  • What time should I arrive?

Please arrive 10 minutes before your appointment time. Clinicians all aim to run their clinics on time although, on occasion, they may run late due to unforeseen events.

  • What happens during my appointment?

During your appointment the clinician will examine you to assess your problem. For this examination you may be required to undress to some degree depending upon your problem, for example removal of a top for a shoulder problem. Please consider this and wear appropriate loose clothing so that you are comfortable and able to move freely during the examination. Please also bring a list of medication you are currently taking.

Bringing someone with you

You are welcome to bring someone with you to your appointment or ask for a chaperone once you arrive. Sometimes our staff may also request to have someone present for an appointment.

  • How long will my appointment take?

Each appointment is dependent on your needs so appointment times will vary. However, first appointments normally take between 30-45 minutes and follow-up appointments normally last between 15–30 minutes.

  • How do I cancel or change my appointment?

If you cannot make the appointment, please contact us as soon as you can. This will enable us to use the time to arrange an appointment for someone else.
If you do not attend and we do not have any contact from you within one week of the appointment then you may be discharged from the service.

Other Information

  • How does the service work?

Once your GP has referred you to our service, the triage team will assess your details and decide on the most appropriate specialist for your condition.

If you have given permission, you will receive a text informing you of an approximate wait time for your appointment. You will receive a letter confirming the date, time and location of your appointment. We will also tell you the name of the healthcare professional that you will see and any preparations that you need to make before your appointment.

  • How soon will I be seen?

For a routine appointment, you should expect to be seen within five weeks of your referral.

  • How will I get the results of any assessments carried out on the day?

You will be fully involved in your rehabilitation so all assessments will be discussed with you during your appointment. Please feel free to ask any questions or seek clarification if you do not fully understand anything.

You will agree your plan of treatment with your clinician. This will include an explanation of your problem, advice regarding the condition and how to help you manage it yourself. You will be given clear instructions of any exercises that you will need to do. You may be given an exercise booklet.

  • When will I hear regarding my diagnostic test results?

Once you have had your diagnostic test performed, a radiologist will prepare your written report. This process may take up to two weeks from your diagnostic test appointment.

One of our clinicians will review your results once we receive them. You will then be contacted by the Virgin Care admin team for either a telephone follow up or sent an appointment date and time.

If you do not hear from us after eight weeks from your appointment, please contact the relevant administration team. Details are at the top of this page.

  • Who will treat me?

Our team is dedicated to providing everyone with the best care we can. They are highly skilled and experienced staff who have an interest in joint, nerve and muscle problems and include musculoskeletal and orthopaedic specialists. We also have a Consultant in Exercise and Sports Medicine.

Every member of our team has to provide evidence of their registration, training and criminal record status before they can work with you.