COVID-19

Due to the ongoing pandemic, and to help keep you and our colleagues safe we’re following national guidance and minimising face to face contacts. We will continue to support you through video consultation, telephone consultations and virtual clinics and we’ll see you face to face where this is safe, and the most appropriate way to support you in line with the national guidance.

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Physiotherapy Outpatient Musculoskeletal Service

What is physiotherapy?

Our physiotherapy outpatient’s service provides holistic assessment and treatment for a range of conditions that cause pain, stiffness, pins and needles, weakness and or a variety of other symptoms affecting both joints, muscles and nerves.

We Treat:

  • Joint aches and pains including osteoarthritis
  • Spinal problems including back and neck pain
  • Sporting related injuries or conditions
  • Long-term pain-related conditions
  • Rehabilitation following fracture or surgery

What to expect at your first appointment:

Due to the current coronavirus pandemic measures, we are currently only completing initial physiotherapy assessments via telephone and/or video. If, following the initial assessment, the therapist feels it is necessary to assess you face to face an appointment can be arranged.

Face to face assessment

  • If you develop any coronavirus symptoms then please contact us via telephone to rearrange your appointment
  • Please wait in your car until contacted by a therapist of whom will come and collect you from your car and show you to the assessment area
  • Please wear a face covering
  • Wash your hands prior to entering the cubicle
  • The therapist will be wearing full PPE throughout your assessment

How to access

How can I see a physiotherapist?

We have physiotherapists located in the majority of GP practices within the area.

We receive referrals from GP’s, Consultants and other health professionals. You can also self-refer through our self-referral paperwork.

  • If you live in the BA1 postcode area you can self-refer to the Royal United Hospital
  • If you have a BA2 postcode and a BANES GP then you can self-refer to St Martin’s Hospital

We triage all referrals to assess how quickly we need to assess you. We try to see everyone as soon as we can, however, waitlist times can vary.

If we need to see you quickly, you will be contacted by our central booking office, offering you an appointment within one to two weeks. All initial assessment is completed via telephone/video but face to face appointments may be considered necessary following your initial consultation.

If our admin team are unable to contact you via telephone to arrange an initial appointment, an appointment letter will be sent to you in the post.

Once an appointment has been arranged you may receive an automated text message reminding you to attend your appointment the day prior to your appointment.

If for any reason you do not attend your appointment and do not phone within 24 hours with a valid reason for not attending, you will be discharged.

Physiotherapy Referral

Outpatient Physio Self-Referral Form

Please return it to us by:

Post: Keynsham Health Centre, St Clements Road, Keynsham, BS31 1AF

Email: vcl.bathnesphysio-outpts@nhs.net

How to change or cancel an appointment

If you cannot make the appointment, please contact us as soon as you can – telephone 0117 9461020, or email

vcl.bathnesphysio-outpts@nhs.net

This will enable us to use the time to arrange an appointment for someone else.
If you do not attend and we do not have any contact from you within 14 days of the appointment then you may be discharged from the service.

Click here to view our FAQ 

"Excellent care and advice on how to manage and help my condition. Answered all questions - giving me confidence to move forward. Exercises given to help improve and strengthen. All in all a positive caring and helpful consultation."

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