Main navigation

Volunteering news

A helpful guide to recruiting and managing volunteers

A Guide to recruiting and managing volunteers April 2018 – 1

Want your volunteers to be happy?

Although volunteer participation has plateaued off in recent years, charities need volunteers more than ever. And many people, of all ages, want to volunteer.

Now could be the very best time to take a look at your volunteer program and spiff it up so that your volunteers will want to come and stay.

But volunteerism has changed and volunteer expectations have evolved. Today’s volunteers may seem more demanding, but they really should be. It’s no longer enough to just put out a generic call for volunteers and then treat them all alike once they show up. Volunteers expect to give in order to get something back.

A study from  pretty much sums up what volunteers want. The points from the study can be summed up with the word GIVERS. Here’s what those letters mean:

  1. G. Personal growth and well-being
  2. Increased sense of purpose, such as knowing just how they make a difference.
  3. V. Voice or how volunteers are asked to give their time.
  4. E. Easy to sign up, to get there, to get the job done.
  5. R. Recognition. Being thanked, appreciated, and celebrated.
  6. S. Social opportunities like making new friends and working on a team.

Here are ten ways to work all of those expectations into your volunteer program.

1:         Volunteers want you to be prepared for them.

Many of us at some point have worked in the temp world. A common experience is to be sent to an office to work only to find that the office is unprepared.  So you sit around trying to look busy when you are actually twiddling your thumbs. Don’t let this happen to your volunteers.

The temp worker, after all, needs the money and may put up with this, but your volunteers will see you as disorganized and inconsiderate. Don’t bring a volunteer in until you have everything worked out, from the job description to a place to work with proper equipment, to something to do immediately.

2:       Volunteers want to feel welcomed.

Act as though your volunteer is a guest in your home. Show him/her around. Introduce them to your staff and other volunteers, have your executive director drop by and say hello and thanks. Don’t let your volunteer feel uncomfortable for a minute. Show that your organisation is warm, friendly, helpful, and happy to see your volunteers.

Get a jump on that welcoming sense by recruiting volunteers as personally as possible. For instance, people respond more favorably when asked by someone they know, or when they have just donated, or when they are surrounded by others who volunteer. How can you work those kinds of asks into your volunteer recruitment?

3:         Volunteers want good training.

Even if the task assigned is a simple one, take the time to explain it, demonstrate it, and mentor the volunteer through the first few hours. Provide a buddy, another volunteer who is experienced, to help the new one.

When training a group of volunteers, be sure to use adult learning techniques such as group involvement. Volunteers don’t want to be lectured to. They want to participate in the training. Include in your training clear expectations for your volunteers. Let them know what the job entails and the quality measures that you will use to evaluate their work.

4:         Volunteers want to do interesting work.

Most volunteers are willing to roll their sleeves up and do physical labour as long as it is meaningful. But grunt work is out. Do not use volunteers to do the tasks your staff doesn’t want to do. Envelope licking, wheelchair pushing, and mindless filing do not appeal to current volunteers.

Think of your volunteers as extra staff who are capable of performing complex tasks that take advantage of their experience and skills. Provide leadership opportunities to those volunteers who are willing and have the time to shoulder more responsibility.

Do you interview each volunteer? That might not be possible for large-scale projects such as a one-day clean-up campaign or when a volunteer signs up to do a remote task online. But if you can, talk to volunteers to see what they are good at and would like to do. They will love you for your interest and for uncovering their passions and expertise.

5 : Volunteers want to know up front how much time the role will take.

Everyone is busier than ever, and many volunteers may only have time for short term assignments. Project-oriented, rather than ongoing, tasks seem to work particularly well.

Decide how much time your volunteering opportunity will need and include that when you publicise your volunteer position. Will it take 6 hours a week? Does it need to be done on a weekend? Do you need your volunteer for the summer, for a season? Does the volunteer need to be available from 2 to 4 p.m. during the week?

Provide lots of options so that you can appeal to millennial professionals, a busy mum or dad, or the retiree who has more time. Think about offering “alternative” opportunities, such as project-based family volunteering and even micro-volunteering and virtual opportunities.

6:         Volunteers want to be appreciated.

Tell your volunteers frequently that they are doing a good job.

Although you will want to come up with some creative ways to formally say thanks, don’t overlook the power of a simple gesture such as taking a group of volunteers to lunch, giving out gift cards, or posting a handwritten thank you note.

7:         Volunteers want you to communicate with them well and often.

Regular communication is motivating for volunteers while the lack of it is one of the chief reasons volunteers become dissatisfied. Volunteers like to have a particular person who looks after them.

If your organisation does not have a volunteer coordinator, be sure to assign someone to be the point person for your volunteers. Neglect can be deadly. A forgotten volunteer won’t return, and you may have lost a donor as well.

Be ready to listen to volunteers and respond to concerns immediately. Telephone them, have meetings, invite them to stop by your office, send info via social media, or email them regular updates or a volunteer newsletter.

8:       Volunteers want to know that they are helping to make the world a better place.

Let your volunteers know how they are making a difference.

Share success stories about your clients and programs. Bring volunteers up-to-date on progress toward your organisation’s goals. Let them see your work in action through tours, presentations on the issues by your experts, and by inviting them to provide suggestions about how your work can be done even better.

9:         Volunteers want to be socially connected.

Volunteering is a great way for many people to socialize, so provide the opportunity to do so. Become a matchmaker for friend making. If you think a couple of volunteers would get along famously, provide that opportunity by assigning them to do a particular job together.

Keep in mind that younger volunteers especially enjoy volunteering as a group, particularly with their work groups. Actively seek out companies that provide employer supported volunteer programs and plan opportunities that work well for them.

10:      Volunteers want to learn something new.

Anyone who is willing to volunteer for an organisation is likely to have a healthy curiosity and willingness to try new things. Indeed, many volunteers get involved with causes just so they can learn new skills or about interesting topics and issues.

Provide that opportunity. Turning your volunteer job into a mini educational experience will be highly valued by potential volunteers, and will likely result in some great referrals as your volunteers tell others about what a great experience they are having.

Trustee Opportunity

Bath City Farm are looking for an additional trustee to join the team, could that be you?

Find out more:

There are some great volunteering opportunities with Wild Walcot

It’s easy to sign up to their email newsletter.

Just enter your details in the sidebar at and get the latest news from the project straight to your inbox!

Recruiting Magistrates Now

Recruiting for magistrates to sit at courts across Bristol, Bath, Taunton, Weston super Mare and Yeovil is open. Visit: … for an application form & send applications to: or